PRIVACY POLICY

By accessing the website you accept and agree to the following terms:
Wards Gardens has compiled this website and they accept no responsibility for any loss or damage of whatever nature arising in any way out of the use of, or inability to use, this website or from any error or omission in information contained in this website. Wards Gardens reserve the absolute right to alter, suspend or discontinue any aspect of this website or the services provided through it, including your access to it.

Copyright and other intellectual property rights in the content of this website, including any Wards Gardens marks, logos and brands contained in the website, belong to Wards Gardens or its licensor(s) – who have expressly licensed content to Wards Gardens.

None of the content or materials available from this website, whether permission is granted for downloading and/or circulation or otherwise, may be used for commercial exploitation. You are permitted to download and store (on a temporary basis) any of the contents of the website provide that it is solely to view such contents. You are forbidden from permanently copying, storing or in any way redistributing the contents of this website except for content made specifically for download, such as fact sheets. Such content may be downloaded only for your personal use. The access, downloading and/or use by any person of anything available from this website is entirely at the user’s own risk.

Any links to other websites have been included for convenience only and Wards Gardens accepts no responsibility or liability for the contents of, or any loss or damage caused or alleged to be caused by or in connection with use or reliance on the content of, any linked website. The inclusion of any link does not imply endorsement by Wards Gardens of any linked website or its provider.

Whilst every care is taken to ensure that the information displayed on this website is correct, no warranty or representation is given to its quality, accuracy, fitness for purpose, usefulness or completeness. In particular, the materials on this website do not give specific legal advice and should not be relied upon as doing so. In particular, users should be aware that laws and regulations might be different outside England & Wales.

Wards Gardens will only use any personal data collected during your use of this website in accordance with the current UK data protection legislation and our privacy policy.

You agree to indemnify and hold Wards Gardens, and any of its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from misuse of or conduct on, this website and/or breach of these terms.

Privacy Policy
Wards Gardens is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
Wards Gardens collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Wards Gardens is used solely for the purpose of responding to enquiries, billing and registration. Wards Gardens does not collect any information about your computer hardware and software.

Use of your Personal Information
Wards Gardens collects and uses your personal information to process enquiries. It is possible that Wards Gardens may also use personal information to inform you of other products or services available from Wards Gardens and its affiliates. Wards Gardens may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Wards Gardens does not sell, rent or lease its customer lists to third parties. Wards Gardens may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Wards Gardens Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, engage our services, or subscribe to receive communications from us.

Wards Gardens Ltd is a landscaping and garden design business serving clients throughout Herefordshire and the surrounding areas. If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details published on our website.

Information We Collect

We may collect and process the following personal information:
Name | Email address | Telephone number | Postal address | Property address where work is to be undertaken | Information submitted through enquiry forms | Photographs, plans, drawings and documents you choose to provide | Records of correspondence between you and Wards Gardens | Information relating to quotations, projects and services provided | Website usage information collected through cookies and analytics tools where applicable

How We Use Your Information

We use personal information to:
Respond to enquiries | Arrange consultations and site visits | Prepare quotations and proposals | Deliver landscaping, garden design and maintenance services | Manage customer accounts and invoicing | Communicate regarding ongoing or completed projectsImprove our services and website | Comply with legal and regulatory obligations | Send marketing communications where permitted by law

Marketing Communications

We may occasionally contact customers and individuals who have enquired about our services with information relating to:

Landscaping services | Garden design services | Garden maintenance services | Seasonal gardening advice | Recent projects and case studies | Company news and updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly. We do not sell, rent or trade customer information to third parties for marketing purposes.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Legitimate interests, to respond to enquiries and manage customer relationships

Contract, where processing is necessary to provide products or services requested by you

Legal obligation, including taxation, accounting and regulatory requirementsConsent, where required for specific marketing activities

Consent, where required for specific marketing activities

Sharing Your Information

We may share personal information with trusted third-party service providers where reasonably necessary for the operation of our business, including:

Professional advisers and consultants | Accountants and bookkeepers | IT and website service providers | Software providers used to manage projects, communications or customer records

We require all third parties to respect the security of your personal data and to process it in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, tax and business requirements. When personal information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection legislation, you have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete information

Request deletion of your personal information where appropriate

Restrict certain processing activities

Object to the processing of your personal information

Withdraw consent where processing is based on consent

Object to direct marketing communications at any time

To exercise any of these rights, please contact us using the details published on our website.

Cookies

Our website may use cookies and similar technologies to improve user experience, monitor website performance and understand how visitors use our website. You can control cookie preferences through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Complaints

If you have any concerns about how we process your personal information, please contact us and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. Any updates will be published on this page.